Payment Policy

At Kaysband, we want to ensure that your payment process is simple, secure, and transparent. Below you’ll find everything you need to know about our payment policies and procedures.

This payment policy applies to customers in Denmark, the United Kingdom, and the United States.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal: A secure and convenient payment option

Currency

  • Customers in Denmark pay in Danish Kroner (DKK).

  • Customers in the United Kingdom (UK) pay in British Pounds (GBP).

  • Customers in the United States pay in U.S. Dollars (USD).

For international purchases, prices will automatically be displayed in your local currency.
Any exchange rates applied are determined by your bank or payment provider.

Payment Process

Order Confirmation:
Once your payment is completed, you will receive an email order confirmation with all the details of your purchase.

Security:
All transactions are processed through secure and encrypted payment gateways to protect your personal and financial information.

Pricing and Promotions

Prices:
All prices on our website include applicable VAT or local taxes depending on the delivery country.

  • For Danish customers: Prices are shown in DKK including Danish VAT.

  • For UK customers: Prices are shown in GBP including UK VAT.

  • For US customers: Prices are shown in USD including relevant local taxes where applicable.

Promotions and Discount Codes:
Discounts and promotional codes must be entered at checkout and cannot be applied retroactively to previous orders.

Payment Issues

Declined Transactions:
If your payment is declined, please double-check your card details or try another payment method.

Support:
If the issue continues, feel free to contact us at info@kaysband.com for assistance.

Refunds

Processing Time:
If you are eligible for a refund, the amount will be processed within 7 business days and credited to your original payment method.

Shipping Costs:
Shipping costs are refunded only if the return is due to an error on our part (e.g., defective or incorrect items).

Payment Security

Your security is our priority.
We use advanced security protocols, including encryption, to protect your payment information and prevent unauthorized access.

Contact Us

Address: 14 Jomsborgvej, 5000 Odense, Denmark
Email: info@kaysband.com
Phone: +45 93 70 39 16

Opening Hours (Central European Time):

  • Monday–Friday: 09:00 – 18:00

  • Saturday–Sunday: 09:00 – 14:00

Average response time: 24 to 48 hours

Have questions? Our team is ready to help!

For more ways to contact us, please visit our Contact Us page.
We look forward to hearing from you!