FAQ

FAQ – Frequently Asked Questions

Welcome to Kaysband’s FAQ page! Here you’ll find answers to some of the most common questions about our products, orders, and policies.
If you don’t find the answer you’re looking for, feel free to contact us anytime.

This FAQ applies to customers in Denmark, the United Kingdom, and the United States.

General Questions

Q: What is Kaysband?
A: Kaysband is a Danish online shop offering a wide selection of stylish and functional home products.

Q: How can I contact you?
A: You can reach us through:

Orders and Payment

Q: How do I place an order?
A: Browse our website, choose the products you want, add them to your cart, and follow the checkout process.

Q: What payment methods do you accept?
A: We accept:

  • Credit/debit cards (Visa, MasterCard, American Express)

  • PayPal

Q: What currency will I be charged in?
A:

  • Customers in Denmark pay in Danish Kroner (DKK).

  • Customers in the United Kingdom (UK) pay in British Pounds (GBP).

  • Customers in the United States pay in U.S. Dollars (USD).

Q: Can I cancel or change my order?
A: Yes, you can cancel or modify your order if it has not yet been processed.
Please contact us as soon as possible at info@kaysband.com

Shipping

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping on all orders in Denmark, the United Kingdom (UK), and the United States.

Q: How long does delivery take?
A: Delivery usually takes 3–5 business days after a processing time of 1–2 business days.

Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with your tracking number.

Returns and Refunds

Q: What is your return policy?
A: You can return items within 30 days of receiving them as long as they are unused and in their original packaging.

Returns are accepted from Denmark, the United Kingdom (UK), and the United States.

Q: How do I return an item?
A: Contact us at info@kaysband.com to receive a free return label and further instructions.

Q: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect the returned item.

Products

Q: Are your products high quality?
A: Yes, all our products are carefully selected to meet high standards of quality and design.

Q: What should I do if an item is defective?
A: Contact us immediately at info@kaysband.com with photos and details, and we will help you find a solution.

Account and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest.
However, creating an account gives you access to order history and faster checkout for future purchases.

Q: Are my personal details secure?
A: Yes, we use advanced security measures to protect your data.
Learn more in our Privacy Policy.

Still Have Questions?

Address: 14 Jomsborgvej, 5000 Odense, Denmark
Email: info@kaysband.com
Phone: +45 93 70 39 16

Opening Hours (Central European Time):

  • Monday–Friday: 09:00 – 18:00

  • Saturday–Sunday: 09:00 – 14:00

Average response time: 24 to 48 hours

Have questions? Our team is always ready to help!

For more ways to get in touch, please visit our Contact Us page. We look forward to hearing from you!